About Us

Learn more about who we are and what we do

Find out more about Host Bunker and what we do

We provide a range of hosting solutions to a global client base and have built a reputation of quality and reliability

What products/services do we provide?

We are a quality web hosting provider delivering web hosting solutions for consumers, web developers and business owners worldwide. We offer a portfolio of highly reliable, fast and affordable web hosting solutions to the world.

How long have we been in business?

We have been trading since November 2011 and for many more years to come.

Our mission

Today's customers have a wide variety of web hosting companies to choose from, yet although many companies are quite large, they fail to realise what it is that is most important to the customer. Quite often the smaller customers are over looked or ignored in favour of the larger ones. We provide the best customer service to all of our customers no matter how big or how small they are.

Data Center

Our primary data center located in Coventry, UK.

Our Network

Host Bunker is proud to say that we are part of the best data network in the UK, We house our servers in Coventry based in the United Kingdom, The Data Centre has been over-engineered from the ground up for resilience and redundancy. We offer an uptime SLA of 99.9% and are able to do that because of the reliability of our network. We have multiple 10Gb/s uplinks to our tier one transit providers which include: Level 3 and NTT. Additionally we peer at LONAP (London Access Point) and LINX (London Internet Exchange) with service providers including BT, Virgin Media, Claranet, Janet and more.

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Our Equipment

95% of our servers are Dell Poweredge Quad Core with a minimum of 8GB of ram, ensuring that your sites run as quickly as you expect them too!, coupled with that we also run a superfast raid setup ensuring your files are both safe and served quickly! ñ we take our hardware just as seriously as we take you as a customer, this is the backbone of our business and only the best quality products will do.

Taken from our private Data Centre take a look

Photo Gallery

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Secure, Reliable and Scalable Solutions

Power

We fully understand how stressful downtime can be and that’s why we have invested heavily on power systems within our datacentre. We utilise n+1 144kw APC Symmetra PX systems with integrated power distribution enabling us to constantly monitor the power supply to each rack.

We operate mirrored mains switchgear with multiple redundant mains supplies to our UPS systems. In addition to this our facility also provides us with backup diesel generator power in the event of a grid failure, with enough diesel onsite to power all systems for over two days.

Rack Layout

We utilise 42U racks organised in a hot/cold aisle layout with meshed front and rear doors to maximise airflow. Each rack is powered by 2 x 16A commando sockets fed from separate power distribution units. Lighting to the area is provided by LED ceiling lights with motion detection timers.

Cooling

Our Coventry datacentre utilises the latest innovative green evaporative cooling system. So called “ecocoolers” are up to 80% more efficient than a traditional compressor based computer room air conditioners (CRACs).

Power Usage Efficiency

By utilising the latest technology evaporative cooling system and transformer less UPS our Midlands datacentre achieves a PuE or power usage efficiency of just 1.19. This means that for every 1MW of IT load only 1.19MW of power is required to power these systems. This makes our facility one of the most energy efficient in the UK thus reducing our environmental impact and ultimately minimising our running costs, savings which are passed onto our customers.

Security

We know how critical data is to your business which is why we take security very seriously. Our site is protected by multi-layered physical security and all access into and out of the building is monitored by a visual human check and proximity access tags. Additionally all areas of the datacentre both inside and out are monitored by video surveillance monitored 24/7/365 and digitally recorded.

Connectivity

Our site is served by multiple carriers including BT, KCOM, Virgin Media and Level 3 all of whom are able to offer 10Gb/s connections onsite. In addition to this we are able to offer our own high speed blend of IP transit onsite our upstream carriers include NTT, Level 3 as well as various peering agreements in place at the London Internet Exchange (LINX).

Feedback And Complaints Procedure

We believe in providing excellent products and services backed up by first class support. However, we do realise that sometimes things go wrong. We will endeavour to put things right first time as quickly as we can. If you need to contact us to raise an issue, make a complaint or give us some feedback then in the first instance contact us at feedback@hostbunker.co.uk, or write to us at the address on our contact page. We will aim to acknowledge all correspondence within 24 hours.

We will investigate your complaint within three business days. Some complaints by their very nature, however, may take longer than others to resolve. If we have been unable to complete our investigation of your complaint within this timeline we will contact you. We will keep you informed of progress in a way that best suits you and at a time that is convenient for you.

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